Quality control in an Informatics Engineering online program

Authors

  • Gabriela Garita González Universidad Estatal a Distancia (UNED)
  • Xinia Chacón Ballestero Universidad Estatal a Distancia (UNED)

Keywords:

learning management, online learning, quality management system, platform verifier

Abstract

This article describes the experience conducted by the Computer Engineering Program of the Universidad Estatal a Distancia (Costa Rica), on the implementation of a quality control process to evaluate and monitor teaching mediation, technical support, and support courses online, which is offered to under graduate, graduate and post graduate levels. Part of the significant elements of the document is to introduce new models, standards and best practices offered by the market as a reference to select and justify the quality criteria to be achieved in online courses. Tools are presented to the reader in considering the design and implementation of a process of continuous improvement in the quality of online courses offered to improve the quality of the service provided for the students during the execution of the online courses.

References

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Issue

Vol. 4 No. 1 (2012): Personal learning environments / April - September 2012

Section

Experience

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